Hoya 'Krimson Princess' - 2 in

At Jeong Plants, we take great care in packaging our plants thoughtfully to ensure their safe travel, considering the stress that shipping can impose on them. Each plant is unique, and while the photo provided represents the general appearance of the plant, variations in leaves and other features are to be expected.

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In the unlikely event that your plant arrives with pests or is injured during shipping, we offer a return and refund policy. To initiate a return, please follow these steps:

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• Notify Us: Send an email to sam@jeongplants.com within 48 hours of receiving your order, providing clear photos and a detailed description of the issue.

• Assessment and Solutions: We will promptly assess the situation and work with you to find the best solution, whether it's a replacement or refund. If a replacement is required, we will provide you with estimated shipping timelines.

• Return Instructions: If a return is necessary, we will provide you with return instructions to ensure the plant is handled properly.

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Please note that due to the nature of living plants and the potential for external factors beyond our control, we cannot accept returns or provide refunds for reasons other than pests or shipping-related injuries. However, we are committed to providing excellent customer service and are here to assist you with any concerns or questions you may have regarding the care and well-being of your plants.

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Refund Process: Refunds will be processed promptly upon approval, and the amount will be refunded back to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account.

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Customer Support: If you have any questions or need assistance with your order, our customer support team is here to help. You can reach us via email at sam@jeongplants.com.

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Our ultimate goal is to provide you with the best service and ensure your satisfaction. We appreciate your understanding of the limitations and boundaries that come with being an online plant shop, and we are dedicated to working together to create a positive experience for you and your botanical companions.

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Thank you for choosing Jeong Plants as your trusted source for beautiful and healthy plants!

• Shipping Methods:
  We currently offer shipping within Washington State only to ensure reliable and efficient delivery for your plants.

 

• Processing Time:
  Please allow 2 business days for order processing and preparation before your plants are shipped. We take great care in packaging each plant to ensure its well-being during transit.

 

• Shipping Rates:
  We offer a flat shipping rate of $10 within Washington State. This rate ensures that your plants are carefully packaged and delivered securely to your doorstep. To show our appreciation for your support, we provide free shipping on all orders over $50 within Washington State.

 

• Local Delivery:
  We are pleased to offer local delivery within a 25-mile radius of Kent, WA. If you reside within this area, you can enjoy the convenience of having your plants delivered right to your doorstep. Local deliveries within the 25-mile radius of Kent are currently FREE!

 

• Estimated Local Delivery Time:
  For local deliveries within the 25-mile radius, you can expect your plants to be delivered within 1 to 3 business days.

 

• Transit Times:
  Transit times for shipping within Washington State may vary depending on the destination. Generally, you can expect your plants to be delivered within 3 to 5 business days. Please note that unforeseen circumstances such as weather conditions or carrier delays may occasionally impact delivery times. Once your order is shipped, we will provide you with a tracking number so you can monitor the progress of your package.

 

• Packaging and Plant Care:
  We take extra care in packaging your plants to ensure their safe transportation. Each plant is individually wrapped, secured, and labeled with care instructions. Additionally, we may include heat or cold packs when necessary to protect the plants during extreme weather conditions.

 

• Weather Policy:
  During extreme weather conditions, such as heatwaves or freezing temperatures, we may delay shipping to ensure the safety of your plants. We will communicate with you about any potential delays and take necessary precautions to protect your order.

 

• Shipping Areas:
  Our shipping service covers all areas within Washington State. However, please note that specific remote locations may have extended transit times or require additional shipping fees. If you have any questions about shipping to a particular area, feel free to contact our customer support team.

 

• Customer Support:

• If you have any questions or need assistance with your shipping, we are  here to help. You can reach us via sam@jeongplants.com.

 

• By placing an order with us, you acknowledge that you have read and understood our shipping policy and agree to its terms. We aim to provide you with a seamless and enjoyable shopping experience, ensuring that your plants arrive safely and in excellent condition.